PRIVACY
Your information deserves care.
This page explains what our website collects, why, who helps us handle it and the choices you have.
Last updated October 28, 2026
Collect less
We ask only for what we need, for a clear reason.
Explain why
We tell you why before or when we ask.
Limit access
Only the people and services who need your information can see it.
Respect your choices
You can ask to see, correct or withdraw your information.
INFORMATION WE HANDLE
What our website collects.
What we collect depends on what you choose to do on the site.
Information you provide
Our forms prepare an email in your own email app with your name, contact details, topic and message. Nothing you type is stored on this website, and we receive it only when you send that email.
Basic technical records
Like most websites, our hosting and security services keep basic technical records, such as your IP address, browser, the page you asked for and the time.
Optional features
Our Blog shows recent posts from our Facebook page, which load from Facebook when you scroll to them. Facebook may set its own cookies, and its privacy policy applies there. This website uses no analytics tracking and no mailing list.
External donation processing
When you donate, you continue to CanadaHelps, which handles your payment details under its own privacy notice.
Please keep health, financial, immigration, legal and other sensitive details out of general messages unless a form asks for them and explains why.
PURPOSE AND DISCLOSURE
How we use and share information.
We use your information only for the reason you shared it, and we never sell or rent it.
- Use
- We use what you send us to answer your request, provide the help you asked for and keep this website secure.
- Staff access
- Only the staff and volunteers who need your information to help you can see it.
- Service providers
- Trusted providers help us host and secure this website, carry email and process donations.
- Legal disclosure
- We share information when the law requires or allows it, or when it is needed to protect someone's safety or the security of this website.
- Other jurisdictions
- Some of these providers may store or process information outside Canada.
YOUR CHOICES
Your choices, and how we protect your information.
To see, correct or ask about your information, send us a privacy enquiry.
Access and correction
You can ask what personal information we hold about you and ask us to correct it. We may need to confirm who you are first, as the law allows.
Consent choices
You can change an optional choice or withdraw your consent at any time. Some features may then stop working for you.
Electronic messages
Contact us at any time to change how we communicate with you.
Retention
We keep personal information only as long as we need it for its purpose and the law, then dispose of it securely.
We protect your information with sensible administrative, technical and physical safeguards. No system is perfectly secure, so please share only what is needed.
PRIVACY QUESTIONS
Ask about your information.
Send us a privacy enquiry to ask a question, see or correct your information, withdraw consent or raise a concern.
What this notice covers
This notice covers this public website and the providers that support it.
Changes to this notice
If we make a significant change, we will update the date at the top of this page and explain what changed.