Frequently Asked Questions

What do you accept?

DUE TO COVID-19 we only accept:

  • Food

  • Pet food (cat & dog)

  • Toiletries (new) - toilet paper, shampoo, body wash, bars of soap, toothpaste

  • Laundry pods

  • Dish soap

  • Gently used clothing of the current season (Fall, Winter)

These items can be dropped off between 9:30 to 11:30 AM on Mondays, Wednesdays, and Fridays.

What do you NOT accept?

  • Out of season clothing

  • Household items, small appliances

  • Kitchen dishes

  • Adult books

  • Bicycles. If they need repairing, please take to Rolling Horse at 650 Plains Rd. E. (next to the Next Door Social Space).

  • CDs, DVDs, VHS tapes

  • Child car seats

  • Games and puzzles (used)

  • Large and small appliances

  • Furniture of any kind

  • Light fixtures that require wiring

  • Mattresses

  • Pillows

  • Toys (used)

What are the MOST NEEDED Items?

  1. Shampoo and conditioner
  2. Kleenex, tissues
  3. Toilet paper
  4. Toothpaste
  5. Men's and ladies deodorant
  6. Body wash (men, women, unisex versions)
  7. Laundry pods
  8. Canned vegetables (peas, corn, beans, mixed)
  9. Chunky soups, stews
  10. Canned tomato, pasta sauce
  11. Canned pasta (Zoodles, Ravioli)
  12. Baked beans
  13. Canned meats (tuna, salmon, ham, chicken)
  14. Bulk rice, flour, sugar, salt
  15. Vegetable oil for cooking
  16. Paper towels
  17. Women's maxi-pads
  18. Pull-ups, diapers
  19. Bars of soap
  20. Coffee
  21. Tea bags in bulk
  22. School lunch snacks

I have used furniture, where can I donate it?

We do not have space for ANY FURNITURE! Please donate at (call first to see if they are taking donations):

The Lions Club
(next door to our Plains Road store. Phone: 289-707-2559)

Rescued and Restored
248 Freelton Rd., Freelton, ON L0R 1K0
Phone: 289-679-0481
Proceeds of sales support Drummond House, a transitional home for women and children in crisis.

Habitat for Humanity Restore
1800 Appleby Line, Burlington, ON L7L 6A1
Phone: 905-637-4446
A non-profit charity.

Furniture Bank of Mississauga & Halton
25 Connell Crt., Unit 1, Toronto, ON M8Z 1E8
Phone: 416-934-1229
Will pick up for a fee. Call them for their rates.

Salvation Army Thrift Store
3245 Fairview St., Burlington, ON L7N 3L1
Phone: 905-633-8762
A non-profit charity.

How do I become a client?

You need to be a resident of Halton to qualify. New clients of Compassion Society are interviewed by our Management by appointment only, between 12:00 and 2:00 p.m. on either Monday, Wednesday or Friday.

We are unable to do walk-in interviews because we are booked out for clients in advance.

Please book an appointment and we'd be glad to go through the intake process with you.

In the meantime, if you are in need of food, we can provide you with some food for the first time until you are due for your appointment.

When you come for your intake appointment, please be sure to bring the following:

  1. Identification: Driver's License, Passport, Landing Papers, etc. are all acceptable.

  2. Proof of Residence: Tenancy agreement or mail to your current address.

  3. Proof of Dependants: Birth certificates or OHIP card to show the date of birth for all dependants/household members.

  4. Proof of Income: Canada Revenue Agency (CRA) Notice of Assessment, OW statement, ODSP statement, etc.

Please note that we do not keep any copies of private confidential information. We require this information for verification purposes only.

Do you take clothing?

Yes we are now accepting gently used clothing donations of the current season (fall and winter). Donations are only accepted from 9:30 to 11:30 AM on Mondays, Wednesdays, and Fridays.

Do you take household items?

NO. We unfortunately have no space to hold these items. We do not know when we will be able to take these items again.

Hours of Operation: 12-2pm only on Mondays, Wednesdays, and Fridays


The Compassion Society responds to the needs of the community by providing food, non-perishable items and referrals to local resources. 
Unfortunately, due to COVID-19 we are unable to accept household items at this time.

Compassion Society -

Charity Registration
BN#: 80430 1810 RR0001

484 Plains Road East

Burlington, ON L7T 2E1

Phone: 905-592-3722 

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