Frequently Asked Questions

What do you accept?

DUE TO COVID-19 we only accept:

  • Food (flour, sugar, juice boxes, individually wrapped school safe snacks, pudding, fruit cups, jam, honey)

  • Pet food (cat & dog)

  • Toiletries (diapers sizes 5 and 6, maxi and regular feminine hygiene pads, poise pads, men's shaving items)

  • Dish soap

These items can be dropped off between 9:30 to 11:30 AM on Mondays, Wednesdays and Fridays.

What do you NOT accept?

  • ANY Clothing

  • Linens

  • Household items, small appliances

  • Kitchen dishes

  • Adult books

  • Bicycles. If they need repairing, please take to Rolling Horse at 650 Plains Rd. E. (next to the Next Door Social Space).

  • CDs, DVDs, VHS tapes

  • Child car seats

  • Games and puzzles (used)

  • Large and small appliances

  • Furniture of any kind

  • Light fixtures that require wiring

  • Mattresses

  • Pillows

  • Toys (used)

What are the MOST NEEDED Items?

1. Diapers sizes 5 and 6 2. Maxi and regular feminine hygiene pads (not tampons) 3. Poise Pads (incontinence) for adults (all sizes) 4. Dish soap 5. Men's razors 6. Flour 7. Sugar 8. Juice boxes 9. Individually wrapped school safe snacks 10. Single serve pudding cups, fruit cups 11. Jam 12. Honey

I have used furniture, where can I donate it?

We do not have space for ANY FURNITURE! Please donate at (call first to see if they are taking donations):

The Lions Club
(next door to our Plains Road store. Phone: 289-707-2559)

Rescued and Restored
248 Freelton Rd., Freelton, ON L0R 1K0
Phone: 289-679-0481
Proceeds of sales support Drummond House, a transitional home for women and children in crisis.

Habitat for Humanity Restore
1800 Appleby Line, Burlington, ON L7L 6A1
Phone: 905-637-4446
A non-profit charity.

Furniture Bank of Mississauga & Halton
25 Connell Crt., Unit 1, Toronto, ON M8Z 1E8
Phone: 416-934-1229
Will pick up for a fee. Call them for their rates.

Salvation Army Thrift Store
3245 Fairview St., Burlington, ON L7N 3L1
Phone: 905-633-8762
A non-profit charity.

How do I become a client?

You need to be a resident of Halton to qualify. New clients of Compassion Society are interviewed by our Management by appointment only, between 12:00 and 2:00 p.m. on Mondays, Wednesdays and Fridays.

We are unable to do walk-in interviews because we are booked out for clients in advance.

Please book an appointment and we'd be glad to go through the intake process with you.

In the meantime, if you are in need of food, we can provide you with some food for the first time until you are due for your appointment.

When you come for your intake appointment, please be sure to bring the following:

  1. Identification: Driver's License, Passport, Landing Papers, etc. are all acceptable.

  2. Proof of Residence: Tenancy agreement or mail to your current address.

  3. Proof of Dependants: Birth certificates or OHIP card to show the date of birth for all dependants/household members.

  4. Proof of Income: Canada Revenue Agency (CRA) Notice of Assessment, OW statement, ODSP statement, etc.

Please note that we do not keep any copies of private confidential information. We require this information for verification purposes only.

Do you take clothing? Can I donate clothing?

As of THURSDAY, APRIL 8: No clothing, footwear, household items. Due to the lockdown for the next 28 days starting April 8.

Do you take household items?

NO. We unfortunately have no space to hold these items. We do not know when we will be able to take these items again.

Do you give out clothing?

As of Thursday, April 8, our clothing floor is CLOSED to clients. This is due to the lockdown.