FAQ

Answers To Our Most Common Questions

Frequently Asked Questions

  • Do you take clothing? Can I donate clothing?
  • What do we ACCEPT?
  • Donating Clothing? Please read!
  • How do I become a client?
  • What are the MOST NEEDED Items?
  • What do you NOT accept?
  • Do I need an appointment?
  • What is your Registered Charity Number?
  • Do you take household items? furniture?
  • I have used furniture, where can I donate it?
  • Do you give out clothing?

Please make sure clothing and linen donations are clean!

EFFECTIVE JUNE 22 - NO WINTER CLOTHES

We don't have the storage space right now. Please hold onto your winter gear until September 1, 2026.

What We Need Right Now (immediate needs):

  • New underwear (all sizes: men, women & kids)
  • Gently used towels (hand & bath)
  • Gently used bedding (sheets, blankets, comforters & duvets)
     

Planning a Clothing Drive? Please call our office first so we can tell you exactly what our current needs are.

CLOTHES DONATIONS ARE ONLY ACCEPTED ON MONDAYS 9:00 am - 3:30 pm AND WEDNESDAYS 9:00 am - 7:00 pm.

 

We only accept AND in NEED of:

  • Food (see the list on the home page and under the Most Wanted button)

  • Diapers - sizes 5 & 6

  • All men’s and women’s hygiene products (e.g. body wash, shampoo, deodorant)

  • Clothing (NEW GUIDELINES, effective June 22, 2206)

 

Please place the items in the red bins at the front of the "Donation Warehouse".

Donation days & hours:

Monday - 9:00 am - 3:30 pm 

Wednesday - 9:00 am - 7:00 pm

Friday - 9:00 am - 3:30 pm (NO Clothing Donations)

NEVER LEAVE YOUR DONATIONS OUTSIDE THESE DAYS & HOURS!

EFFECTIVE JUNE 22, 2026:


Summer Donation Days: We will only accept clothing donations on Mondays from 9:00 am - 3:30 pm and Wednesdays from 9:00 am - 7:00 pm.

NO WINTER CLOTHES: We don't have the storage space right now. Please hold onto your winter gear until September 1, 2026.

Planning a Clothing Drive? Please call our office first, so we can tell you exactly what our current needs are.

What We Need Right Now (Immediate Needs):

  • New underwear (all sizes: men, women & kids)
  • Gently used towels (hand & bath)
  • Gently used bedding (sheets, blankets, comforters & duvets)
     

Please make sure clothing and linen donations are clean!

You need to be a resident of Halton to qualify. New clients of Compassion Society must fill out the registration form that they will be provided to take home with them upon their first visit and bring back with all relevant information needed as directed on the forms.

We are unable to do walk-in interviews because we are volunteer geared and will ask for additional information as needed.

No Appointments are given over the phone or email and first time clients can only be taken through walk-ins.

In the meantime, if you are in need of food, we can provide you with food and clothing for the first time until you fill out the forms and register for regular services.

When you fill out the forms, please be sure to bring the following:

  • Identification: Driver's License, Passport, Landing Papers, etc. are all acceptable.

  • Proof of Residence: Tenancy agreement or mail to your current address.

  • Proof of Dependents: Birth certificates or OHIP cards to show the date of birth for all dependants/household members.

  • Proof of Income: Canada Revenue Agency (CRA) Notice of Assessment, OW statement, ODSP statement, pay slip or payroll statement.

Personal Care:

  • Body wash
  • Deodorant
  • Dish detergent
  • Laundry detergent
  • Shampoo
  • Toilet paper

 

Food items:

  • Canned meats (e.g., chicken, tuna, ham, fish, corned beef)
  • Canned vegetables: mixed vegetables
  • Breakfast essentials: cereal
  • Ready-to-eat meals: chunky soups or stews
  • Pantry staples: cooking oil (e.g., vegetable, olive), nut/seed butter, jam, sugar, salt, condiments
  • Beverages: instant coffee
  • Snacks: cookies, crackers, granola bars
  • Kid's specific snacks: juice boxes, nut-free granola bars, fruit snacks/cups, puddings or Jell-O cups, single-serve crackers & cookies

Please place the items in the red bins at the front of the "Donation Warehouse" located at 1881 Fairview St, Units 4 & 5, Burlington, ON L7S 2K4

Donation days & hours:

Monday - 9:00 am - 3:30 pm
Wednesday - 9:00 am - 7:00 pm
Friday - 9:00 am - 3:30 pm

NEVER LEAVE YOUR DONATIONS OUTSIDE THESE DAYS & HOURS!

  • Household items, small appliances

  • Kitchen dishes

  • Adult books

  • Walkers, wheelchairs, mobility devices

  • Bicycles. If they need repairing, please take to Rolling Horse at 650 Plains Rd. E. (next to the Next Door Social Space).

  • CDs, DVDs, VHS tapes

  • Child car seats

  • Games and puzzles (used)

  • Large and small appliances

  • Furniture of any kind

  • Light fixtures that require wiring

  • Mattresses

  • Pillows

  • Toys (used)

We now have new walk-in hours for clients without appointments:

Mondays: 1:00 to 3:30 pm
Wednesdays: 5:00 to 7:00 pm
Fridays: 1:00 to 3:30 pm

 

Our BN # 804301810 RR0001

EFFECTIVE JUNE 6, 2023:

x NO FURNITURE

x NO HOUSEHOLD ITEMS

Linens are accepted all year long!

  • sheet sets (please label with size)
  • comforters and blankets
  • towels and facecloths
  • dishcloths and towels
  • tablecloths, curtains, decorative pillows
    (Please no used bed pillows)

We DO NOT ACCEPT ANY FURNITURE!

Please donate at one of the places below:

(call first to see if they are taking donations)

Rescued and Restored

248 Freelton Rd., Freelton, ON L0R 1K0

Phone: 289-679-0481

Proceeds of sales support Drummond House, a transitional home for women and children in crisis.

Habitat for Humanity Restore

1800 Appleby Line, Burlington, ON L7L 6A1

Phone: 905-637-4446

A non-profit charity.

Furniture Bank of Mississauga & Halton

25 Connell Crt., Unit 1, Toronto, ON M8Z 1E8

Phone: 416-934-1229

Will pick it up for a fee. Call them for their rates.

Salvation Army Thrift Store

3245 Fairview St., Burlington, ON L7N 3L1

Phone: 905-633-8762

A non-profit charity.

Yes we give clothing to CLIENTS ONLY from 12 to 3:30 PM on Mondays and Fridays.

On Wednesdays between 4:00 to 7:00 PM.

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